FAQ

Q.) Is your Website/Online Store safe?


    A.) Absolutely!!  Our shopping cart is hosted on a Level 1 PCI DSS Compliant Server.  We have an SSL Certificate using 256-bit Encryption technology. This is the same level of encryption security used by large banks to keep your information safe.


Q.)  Where are my items shipped from?


    A.) We have a number of fulfillment centers located throughout Asia and the United States.


Q.)  What method of shipping do you use?


    A.) All of our products are shipped by USPS


Q.) How long does shipping take?


    A.) Shipping to anywhere in the U.S. takes 12-20 days.  Please allow 3-6 weeks for International Shipping.


Q.)  How do I get in touch with you if I have additional questions?  


    A.) It’s Easy!  Just send us an email to CustomerService@TheUnknownMerchant.com OR give us a call at (800) 964-1765.


Q.)  What if I have an Idea or Suggestion for The Unknown Merchant?


    A.) We’re glad you asked!  Feel free to send any suggestions to us at SuggestionBox@TheUnknownMerchant.com. Unlike all other Online Stores, The Unknown Merchant doesn’t just tell You we care…  We PROVE it!